Refund policy

We hope that you are over the moon with your purchase, however we understand that there might be times you want to return something. If you are not completely satisfied please send your return to us within 30 days of purchase, with tag attached where applicable and unused, and we will be happy to issue a refund or exchange

We can only refund delivery costs where an item is faulty or an error has been made on our part. We recommend you use a recorded delivery service or retain proof of posting as we can not be held responsible for items that get lost on their way back to us.

Please send returns to Bear Cottage, Market Place, Hawes, North Yorkshire DL8 3RD. Any queries please call 01969 666077 or email julie@bearcottageinteriors.co.uk

If you are returning an item you have bought from our shop and you wish to exchange it then a postage charge will be applicable unless the item was faulty. If there is a price difference you will need to contact us in order to pay the difference or for us to refund this to you. Any queries can be addressed to julie@bearcottageinteriors.co.uk or by phone on 01969 666077