Terms of service
Terms & Conditions
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Bear Cottage Interiors relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
When placing your order
When you place your order we must receive payment in full before the order can be accepted. This represents an offer from you to purchase the goods and we will indicate our acceptance via email confirmation.
Rights
All rights, including copyright, in this website are owned by or licensed to Bear Cottage Interiors When you use this website you agree to use it only for your own personal, non-commercial use, anything else is prohibited without our permission. You may not modify, distribute or repost anything on this website without our prior consent.
Order fulfilment
We aim to correctly reflect our current stock system on all products however there are occasions when a product ordered may not be in stock. In this case we will contact you via email or telephone and give you the option of waiting until the item is available, choosing an alternative item or cancelling your order.
Price
Prices shown on our website are full price inclusive of VAT.
Payment terms
We will charge your credit/debit account for payment upon receipt of your order unless delivery cannot be fulfilled within 30 days. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and / or suspend any further deliveries to you. This does not affect any other rights we may have.
Delivery charges
Delivery charges vary according to the type of goods ordered and cannot be refunded.
Delivery
Our delivery charges are set out in the delivery section of our website. We will deliver the goods to the address you specify in your order. It is important that this address is accurate. Please be precise about where you would like the goods left in a designated safe place if you are out when we deliver. Please note, although we can specify your designated safe place to Royal Mail or the courier, we can not be held responsible for the accuracy of the delivery to this designated safe place. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you.
You will become the owner of the goods you have ordered when they have been delivered to you, a neighbour or to your designated safe place. Once goods have been delivered to you, a neighbour or to you designated safe place they will be held at your own risk and we will not be liable for their loss or destruction.
Acknowledgement and acceptance of your order
You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details.
Cancellation by us
We reserve the right to cancel the contract between us if:
a) we have insufficient stock to deliver the goods you have ordered;
b) we do not deliver to your area; or
c) one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.
Liability
If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable).
If you notify a problem to us under this condition, our only obligation will be, at your option:
a) to make good any shortage or non-delivery;
b) to replace or repair any goods that are damaged or defective; or
c) to refund to you the amount paid by you for the goods in question in whatever way we choose.
Changes to terms
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
Only one discount code/voucher can be used per each transaction. Discount codes and vouchers cannot be used in conjunction with any other offers, multi-buy purchases and already discounted/sale item.